Sunday, February 3, 2013

Swords At The Ready!

These past few weeks have been pretty emotional for me. I've been training some new cast members with some facilitators that I either haven't worked with before or have only worked with once. I love the role and I love the new kids. I think they will do great! They have all been eager to learn and excited to be at Disney. But sometimes I'm a bit nervous about the whole thing. 

This last group was a bit challenging for me because they weren't the chatty type. There is usually at least one in the group that is but not with this group. So we ended up sharing more stories and I got to hear a really good one. 

A little girl had come to Disney with her family and was waiting in line to see the princesses. The attendant was admiring her hair and said that one day she could come back and work here because it was so beautiful. This made the little girl doubt that the princesses were real. She went home and took down all of her princess decorations in her room, got rid of all of her dolls and was very upset by the experience. Her parents wrote to Disney about how this cast member had broken this little girls dream and that she should be more careful when talking with children. So Disney went above and beyond to fix this situation. They asked the family to come back on a  certain day and come to the castle. Prince Charming met the little girl and her family in the castle and sod someone was waiting to meet her. They all got into the elevator and went up to Cinderella's apartment. The little girl went in and waited. Cinderella arrived and greeted her and showed her around. Showing her her jewelry and dresses, her bed and closet and shoes. Then she told the little girl that the Fairy Godmother had left her a surprise. So the little girl started looking around for it. She finally found a dress and shoes and magic wand in the little girls size. The little girl got dressed and sat with Cinderella when they were joined by several other princesses. They all sat around talking about their princes and their castles and got their photos taken with the little girl. And helped that little girl get the magic back! And what started out bad turned into a beautiful recovery (and probably a very expensive one too).

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